Who are we?
Prosperty is a PropTech company, already present in 4 locations and operating in 2 countries, recognized as the 5th fastest-growing company in Southern Europe! We are at the forefront of the PropTech industry, developing innovative solutions to streamline and enhance the real estate experience for all stakeholders. From our cutting-edge property search platform to our advanced property management tools, we are dedicated to improving the efficiency and transparency of the real estate market. With a strong focus on customer satisfaction and a commitment to using the latest technologies, we are poised for continued growth and success.
We are a forward-thinking company that designs and develops state-of-the-art technologies to improve the way people search for, buy, and manage properties. Our team is made up of innovative thinkers and problem solvers who are passionate about making a difference in the industry.
We have been certified as a “Great Place to Work,” and we intend to continue to invest in our people, cultivating an excellent work environment with unlimited opportunities to learn and grow.
Join our dynamic PropTech company and be a part of the revolution in real estate technology!
For more information, you may visit our website: https://theprosperty.com/about-us
Who are we looking for?
We are looking for a proactive and detail-oriented Technical Support Agent to join our team and play a key role in ensuring excellent user experiences. If you thrive in a fast-paced environment and have a knack for problem-solving, we’d love to hear from you!
Responsibilities:
- Serve as the first level of support, promptly answering user inquiries and resolving basic technical issues.
- Investigate user-reported issues by reproducing them and reading error logs.
- Act as a bridge between developers and clients, ensuring accurate communication of feedback and updates.
- Send timely reminders to ensure client requests are addressed and followed up.
- Monitor and ensure compliance with Service Level Agreements (SLAs) to meet user expectations.
- Use JIRA Service Management to track and report on customer issues
- Maintain accurate and up-to-date documentation of user issues and resolutions.
Required Skills:
- Strong communication skills and a customer-first mindset.
- Experience with troubleshooting tools such as browser console and familiarity with AWS logs is a plus.
- Ability to prioritize tasks and manage multiple requests simultaneously.
- Problem-solving skills, critical thinking and attention to detail to ensure efficient issue resolution.
- Familiarity with SLA management and tracking tools is an advantage.
- Excellent knowledge of Greek & English language
What do we offer?
- Competitive salary
- Private Health Insurance
- Continuous training on our tools and methodologies
- A modern, creative and vibrant work environment, certified as a “Great Place to Work”
- Continuous growth and development opportunities
As a Great Place to Work, we take pride in the work we do and the people we work with. Join us!
